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Magnus Geverts
By Magnus Geverts

5 steps to supercharge your customer service with contextual intelligence

January 7, 2019
Carlos Muñoz
By Carlos Muñoz

Turning customer journeys into profitable journeys

December 19, 2018
Dick Bucci
By Dick Bucci

Guest Blog: Five important trends impacting customer service today and into 2019

December 13, 2018
Nicholas Brook
By Nicholas Brook

Count to 5 for perfect multi-channel forecasting

November 27, 2018
Nicholas Brook
By Nicholas Brook

How to avoid the 5 most common mistakes in forecasting

October 29, 2018
Carlos Muñoz
By Carlos Muñoz

Tortoise or hare – which one best describes your contact center?

October 5, 2018
Tommy Palomäki
By Tommy Palomäki

What came first the chicken or the egg? Happy customers or happy employees?

August 24, 2018
Göran Svensson
By Göran Svensson

Multi-skilled scheduling, can it be solved in theory?

August 10, 2018
Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes

May 25, 2018
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