Tag: virtual reality

13 April 2018

Introducing Gen Z – “Millennials on Steroids”

Written by Daniel Mayer

Gen Z

Understanding the Snapchat, Smartphone generation is essential for building highly effective contact center teams according to Daniel Mayer at Teleopti The worldwide director of J Walter Thompson’s Innovation Group, Lucie Greene, famously referred to Gen Z or Gen Zers...

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Engage Customer Service Staff, Motivation and Gamification, Savings and Efficiency, Training Planning agent self-service, contact center efficiency, e-library, employee empowerment, employee engagement, face-to-face communication, Gen Z, Gen Zers, Generation Z, Millennials, multi-channel, self-service, self-service portal, training, virtual reality, virtual training, VR, WFM technology, workforce engagement management, workforce management 1 Comment

01 December 2017

Practical ways to digitalize the customer experience

Written by Jeremy Hamill-Keays

Digitalize

Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave new world of digitalization and takes a look at three innovations worth watching. Digitalization is revolutionizing the way we work and interact with each other and is even influencing the type...

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Customer Satisfaction Using WFM, Customer Service Planning with AI & Digitalization, Training Planning AI, artificial intelligence, chatbots, contact center skill, customer experience, customer service experience, digital add-on, digital dashboard, digital disruption, Digital Genius, digital transformation, digitalization, digitalize, digitalize customer interactions, dynamic heat-maps, Lucky Orange, machine-learning, multichannel, natural language understanding, Reevoo, speech recognition, virtual reality, VR, WFM, workforce management 3 Comments

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