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Olle Düring
By Olle Düring

Evolving employee engagement with Workforce Management (WFM)

April 30, 2019
Nicholas Brook
By Nicholas Brook

7 Steps to Smarter Scheduling in Contact Centers

September 21, 2018
Olle Düring
By Olle Düring

The Magnificent Seven – A review of Workforce Management in 2017

December 21, 2017
Per-Arne Karlsson
By Per-Arne Karlsson

Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers

June 12, 2017
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