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Rebecca Philp
By Rebecca Philp

How patient are your customers? Erlang A may have the answer

Customer Satisfaction Using WFM, Forecasting, Performance and KPIs
March 25, 2019
Karim Chabane
By Karim Chabane

Is it really a ‘tug of war’ in contact centers?

Customer Satisfaction Using WFM, Customer Service Planning with AI & Digitalization, Engage Customer Service Staff, Intraday Management, Motivation and Gamification, Performance and KPIs, Savings and Efficiency, Training Planning
September 7, 2018
Magnus Geverts
By Magnus Geverts

Turn on the trust to deliver outstanding customer service

Customer Satisfaction Using WFM, Engage Customer Service Staff, Motivation and Gamification, Performance and KPIs, Savings and Efficiency, Training Planning
December 1, 2016
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