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Nicholas Brook
By Nicholas Brook

Real-Time Adherence – the art of smarter scheduling

May 8, 2019
Carlos Muñoz
By Carlos Muñoz

Tortoise or hare – which one best describes your contact center?

October 5, 2018
Nick Smith
By Nick Smith

Real Time Adherence – what’s not to love?

July 7, 2017
Per-Arne Karlsson
By Per-Arne Karlsson

Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers

June 12, 2017
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

Customer is king – and RTA is in!

October 9, 2015
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