Tag: real-time communication

01 December 2016

Turn on the trust to deliver outstanding customer service

Written by Magnus Geverts

Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more...

Customer Satisfaction Using WFM, Engage Customer Service Staff, Motivation and Gamification, Performance & KPIs, Savings and Efficiency, Training Planning agent focus groups, agent motivation, employee engagement, gamification, mobility, multi-generational contact center, real-time communication, self-service, Service level agreement, training and coaching, what-if scenarios, workforce management 1 Comment