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Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Tommy Palomäki
By Tommy Palomäki

Omni-Agents – Fact or Fiction

May 9, 2018
Olle Düring
By Olle Düring

The Magnificent Seven – A review of Workforce Management in 2017

December 21, 2017
Ben Willmott
By Ben Willmott

Customer Service in the Next 5 Years – It’s all about Value and Experience

August 18, 2017
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