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Patrik Vesterberg
By Patrik Vesterberg

Data is everything in the new era of customer service

May 20, 2019
Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Ben Willmott
By Ben Willmott

Three ways to leverage Workforce Management and drive ROI

July 6, 2018
Dennis Müllert
By Dennis Müllert

Much more than meets the eye: Repercussions of unhappy contact center agents

October 20, 2017
Nicholas Brook
By Nicholas Brook

Outsourced contact centers: 7 challenges and solutions

October 13, 2017
Dennis Müllert
By Dennis Müllert

Consultative approach to WFM drives long-term contact center success

June 2, 2017
Magnus Geverts
By Magnus Geverts

What does ‘uberization’ mean for today’s contact center?

December 5, 2016
Magnus Geverts
By Magnus Geverts

Turn on the trust to deliver outstanding customer service

December 1, 2016
Dennis Müllert
By Dennis Müllert

Digitalization, innovation, humanization – The times are changin’!

October 21, 2016
Ben Willmott
By Ben Willmott

Welcome to our world of empowering Workforce Management!

October 7, 2016
Ben Willmott
By Ben Willmott

New Term – New Customers

September 23, 2016
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