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Patrik Vesterberg
By Patrik Vesterberg

Resistance to change – the arch nemesis of customer experience

January 22, 2019
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Magnus Geverts
By Magnus Geverts

What does ‘uberization’ mean for today’s contact center?

December 5, 2016
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