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Nicholas Brook
By Nicholas Brook

Outsourced contact centers: 7 challenges and solutions

October 13, 2017
Olle Düring
By Olle Düring

WFM win-win – for both management and employees

October 2, 2015
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

What does a Welsh rugby coach & Teleopti training tools have in common?

September 11, 2015
Hussein Kamel
By Hussein Kamel

WFM evolution …not revolution!

September 4, 2015
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