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Connor Bourke
By Connor Bourke

Guest Blog: 22 signs you need a (new) WFM solution

Performance & KPIs, Savings and Efficiency, Training Planning, Understanding Workforce Planning
March 17, 2017
Mariam Akkar
By Mariam Akkar

Employee turnover: A Pandora’s box for your contact center!

Engage Customer Service Staff, Motivation and Gamification, Savings and Efficiency, Understanding Workforce Planning
November 24, 2016
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