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Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Rebecca Philp
By Rebecca Philp

Agent Preferences vs. Shift Bidding – Which to Choose?

June 21, 2017
Connor Bourke
By Connor Bourke

Guest Blog: 22 signs you need a (new) WFM solution

March 17, 2017
Olle Düring
By Olle Düring

Workforce Engagement Management – what does it really mean?

February 17, 2017
Amanda Westwood
By Amanda Westwood

Guest Blog: Contact Center Skills – focus investment, improve customer service, save money

November 4, 2016
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