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Dave Hoekstra
By Dave Hoekstra

5 Things your WFM Team isn’t telling you

Customer Satisfaction Using WFM, Engage Customer Service Staff, Performance & KPIs, Understanding Workforce Planning
June 18, 2019
Olle Düring
By Olle Düring

Teleopti Acquired by Calabrio: A Shared Mission to Humanize the Workplace

Cloud-Based Contact Centers, Customer Satisfaction Using WFM, Customer Service Planning with AI & Digitalization, Engage Customer Service Staff, Teleopti WFM Software
June 5, 2019
Olle Düring
By Olle Düring

Evolving employee engagement with Workforce Management (WFM)

Customer Service Planning with AI & Digitalization, Engage Customer Service Staff, Motivation and Gamification
April 30, 2019
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

Engage Customer Service Staff, Understanding Workforce Planning
January 5, 2018
Olle Düring
By Olle Düring

The Magnificent Seven – A review of Workforce Management in 2017

Customer Service Planning with AI & Digitalization, Engage Customer Service Staff, Understanding Workforce Planning
December 21, 2017
Olle Düring
By Olle Düring

Workforce Engagement Management – what does it really mean?

Customer Satisfaction Using WFM, Engage Customer Service Staff, Motivation and Gamification, Understanding Workforce Planning
February 17, 2017
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

Very best customer experiences – the new competitive advantage

Customer Satisfaction Using WFM, Motivation and Gamification, Training Planning, Understanding Workforce Planning
November 11, 2016
Tommy Palomäki
By Tommy Palomäki

Five minutes of fame – that’s all it takes

Motivation and Gamification, Performance & KPIs
June 8, 2015
Camilla Arneving
By Camilla Arneving

Gamification – What’s new under the sun?

Motivation and Gamification
November 21, 2014
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