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By Patrik Vesterberg
Setting new standards for success – 5 steps for redefining KPIs
Customer Satisfaction Using WFM
,
Engage Customer Service Staff
,
Performance and KPIs
March 12, 2019
By Carlos Muñoz
Tortoise or hare – which one best describes your contact center?
Customer Satisfaction Using WFM
,
Engage Customer Service Staff
,
Performance and KPIs
,
Teleopti WFM Software
,
Understanding Workforce Planning
October 5, 2018
By Dick Bucci
Guest Blog: Top Customer Care Employees – Hold On To What You’ve Got
Customer Satisfaction Using WFM
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Customer Service Planning with AI & Digitalization
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Engage Customer Service Staff
,
Motivation and Gamification
,
Savings and Efficiency
,
Training Planning
,
Understanding Workforce Planning
June 8, 2018
By Daniel Mayer
Introducing Gen Z – “Millennials on Steroids”
Engage Customer Service Staff
,
Motivation and Gamification
,
Savings and Efficiency
,
Training Planning
April 13, 2018
By Dave Hoekstra
Ways of empowering agents – what worked & didn’t work, and why
Engage Customer Service Staff
,
Understanding Workforce Planning
January 5, 2018
By Olle Düring
The Magnificent Seven – A review of Workforce Management in 2017
Customer Service Planning with AI & Digitalization
,
Engage Customer Service Staff
,
Understanding Workforce Planning
December 21, 2017
By Olle Düring
Workforce Engagement Management – what does it really mean?
Customer Satisfaction Using WFM
,
Engage Customer Service Staff
,
Motivation and Gamification
,
Understanding Workforce Planning
February 17, 2017
By Mariam Akkar
Employee turnover: A Pandora’s box for your contact center!
Engage Customer Service Staff
,
Motivation and Gamification
,
Savings and Efficiency
,
Understanding Workforce Planning
November 24, 2016
By Ben Willmott
Welcome to our world of empowering Workforce Management!
Engage Customer Service Staff
,
Motivation and Gamification
,
Savings and Efficiency
,
Scheduling
,
Understanding Workforce Planning
October 7, 2016
By Annica Ronquist
Employee empowerment – not a worn-out buzzword
Engage Customer Service Staff
,
Motivation and Gamification
July 28, 2016
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