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Rob Clarke
By Rob Clarke

How to engage and develop the digital workforce: 8 best practices

October 12, 2018
Tommy Palomäki
By Tommy Palomäki

What came first the chicken or the egg? Happy customers or happy employees?

August 24, 2018
Annika Edberg
By Annika Edberg

The future of voice – six step survival guide for contact centers

February 16, 2018
Robert Bergman
By Robert Bergman

Omni-channels, BI, AI, Robots, Chatbots… Are You up to Speed?

January 19, 2018
Olle Düring
By Olle Düring

The Magnificent Seven – A review of Workforce Management in 2017

December 21, 2017
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

The Robots Are Coming: Look to Your Nearest Neighbor

December 15, 2017
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

Practical ways to digitalize the customer experience

December 1, 2017
Alyssa Fishwick
By Alyssa Fishwick

User-focused innovation and the contact center

September 22, 2017
Annika Edberg
By Annika Edberg

Contemplating the 10 key questions of change management, for the contact center and company

February 10, 2017
Dennis Müllert
By Dennis Müllert

Digitalization, innovation, humanization – The times are changin’!

October 21, 2016
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