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Patrik Vesterberg
By Patrik Vesterberg

Resistance to change – the arch nemesis of customer experience

January 22, 2019
Dick Bucci
By Dick Bucci

Guest Blog: Five important trends impacting customer service today and into 2019

December 13, 2018
Carlos Muñoz
By Carlos Muñoz

Tortoise or hare – which one best describes your contact center?

October 5, 2018
Nicholas Brook
By Nicholas Brook

Outsourced contact centers: 7 challenges and solutions

October 13, 2017
Ben Willmott
By Ben Willmott

Customer Service in the Next 5 Years – It’s all about Value and Experience

August 18, 2017
Annika Edberg
By Annika Edberg

Contemplating the 10 key questions of change management, for the contact center and company

February 10, 2017
Magnus Geverts
By Magnus Geverts

What does ‘uberization’ mean for today’s contact center?

December 5, 2016
Ben Willmott
By Ben Willmott

New Term – New Customers

September 23, 2016
Dennis Müllert
By Dennis Müllert

Improve customer service & reduce agent turnover? Take on gamification!

September 2, 2016
Maureen Lundgren Gomes
By Maureen Lundgren Gomes

Adherence – from a strategic & employee perspective

April 8, 2016
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