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Patrik Vesterberg
By Patrik Vesterberg

Data is everything in the new era of customer service

May 20, 2019
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

Practical ways to digitalize the customer experience

December 1, 2017
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