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Nick Smith
By Nick Smith

How to win friends and influence people with Workforce Management

September 18, 2019
Dave Hoekstra
By Dave Hoekstra

Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centers

August 13, 2019
Patrik Vesterberg
By Patrik Vesterberg

Data is everything in the new era of customer service

May 20, 2019
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

Practical ways to digitalize the customer experience

December 1, 2017
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