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Patrik Vesterberg
By Patrik Vesterberg

Resistance to change – the arch nemesis of customer experience

January 22, 2019
Alyssa Fishwick
By Alyssa Fishwick

User-focused innovation and the contact center

September 22, 2017
Ben Willmott
By Ben Willmott

Customer Service in the Next 5 Years – It’s all about Value and Experience

August 18, 2017
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