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By Patrik Vesterberg
Resistance to change – the arch nemesis of customer experience
Change Management
,
Customer Service Planning with AI & Digitalization
,
Engage Customer Service Staff
,
Performance and KPIs
January 22, 2019
By Magnus Geverts
5 steps to supercharge your customer service with contextual intelligence
Change Management
,
Customer Satisfaction Using WFM
January 7, 2019
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