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Patrik Vesterberg
By Patrik Vesterberg

Resistance to change – the arch nemesis of customer experience

Change Management, Customer Service Planning with AI & Digitalization, Engage Customer Service Staff, Performance and KPIs
January 22, 2019
Magnus Geverts
By Magnus Geverts

5 steps to supercharge your customer service with contextual intelligence

Change Management, Customer Satisfaction Using WFM
January 7, 2019
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