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Olle Düring
By Olle Düring

Teleopti Acquired by Calabrio: A Shared Mission to Humanize the Workplace

June 5, 2019
Kanogo Njuru
By Kanogo Njuru

Centralized or de-centralized WFM: 5 ways to strike the perfect balance

April 8, 2019
Ben Willmott
By Ben Willmott

Customer Service in the Next 5 Years – It’s all about Value and Experience

August 18, 2017
Ben Willmott
By Ben Willmott

New Term – New Customers

September 23, 2016
Magnus Geverts
By Magnus Geverts

The customer journey revisited – three tips for achieving customer value and growth

August 19, 2016
Lotta Lundstrom
By Lotta Lundstrom

The power of social media – don’t lose out!

May 20, 2016
Camilla Arneving
By Camilla Arneving

May the force…of mobility be with you!

March 4, 2016
Magnus Geverts
By Magnus Geverts

Top 2016 Trend & Goal of WFM: Efficiency & Productivity

February 12, 2016
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