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Carlos Muñoz
By Carlos Muñoz

Tortoise or hare – which one best describes your contact center?

October 5, 2018
Nicholas Brook
By Nicholas Brook

7 Steps to Smarter Scheduling in Contact Centers

September 21, 2018
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Mariam Akkar
By Mariam Akkar

Employee turnover: A Pandora’s box for your contact center!

November 24, 2016
Dennis Müllert
By Dennis Müllert

Digitalization, innovation, humanization – The times are changin’!

October 21, 2016
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