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Dave Hoekstra
By Dave Hoekstra

Human Automation – What’s new?

November 20, 2019
Magnus Geverts
By Magnus Geverts

A 5-point plan for the new era of Customer Experience Intelligence

October 18, 2019
Dave Hoekstra
By Dave Hoekstra

Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centers

August 13, 2019
Shameem Smillie
By Shameem Smillie

Guest Blog: There’s a brighter future for contact centre agents

April 12, 2019
Tommy Palomäki
By Tommy Palomäki

What came first the chicken or the egg? Happy customers or happy employees?

August 24, 2018
Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Jeremy Hamill-Keays
By Jeremy Hamill-Keays

The Reality of AI for WFM – What it Means for Software Performance and Contact Center Processes

May 25, 2018
Monika Götzmann
By Monika Götzmann

Guest Blog: 6 Key Considerations Before Including Chatbots In Your Customer Service Strategy

March 16, 2018
Annika Edberg
By Annika Edberg

The future of voice – six step survival guide for contact centers

February 16, 2018
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