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Tommy Palomäki
By Tommy Palomäki

7 Steps to CSR happiness

July 15, 2019
Olle Düring
By Olle Düring

Teleopti Acquired by Calabrio: A Shared Mission to Humanize the Workplace

June 5, 2019
Tommy Palomäki
By Tommy Palomäki

What came first the chicken or the egg? Happy customers or happy employees?

August 24, 2018
Carlos Muñoz
By Carlos Muñoz

Measuring & Managing KPIs – Not One Size Fits All

April 5, 2018
Dennis Müllert
By Dennis Müllert

Digitalization, innovation, humanization – The times are changin’!

October 21, 2016
Dennis Müllert
By Dennis Müllert

Improve customer service & reduce agent turnover? Take on gamification!

September 2, 2016
Dennis Müllert
By Dennis Müllert

Live & breathe agent empowerment – get customer satisfaction to boot!

August 26, 2016
Magnus Geverts
By Magnus Geverts

Top 2016 Trend & Goal of WFM: Efficiency & Productivity

February 12, 2016
Olle Düring
By Olle Düring

WFM win-win – for both management and employees

October 2, 2015
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