Robin Karlsson is technical lead at the Teleopti R&D department. He has 16 years of experience from development of business administration software, with the last 9 years as a Teleopti employee. As technical lead, the main focus is doing things right. But Robin is very keen on making sure that we’re doing the right things as well. Every day he’s working on improvements of the user experience in the Teleopti WFM software.