Rebecca is Teleopti’s Product Knowledge Manager, based at HQ in Stockholm. Her main responsibility is to make sure that Teleopti’s internal delivery organization has the necessary competence in Teleopti WFM and that they are updated on all changes in the product in time for delivery. In other words, acting as a bridge between different internal functionalities regarding product changes and knowledge transfer. Before joining Teleopti, Rebecca has +7 years of working experience in retail banking and this was also when she first got in contact with WFM. When joining Teleopti in 2015, she started as a Project Manager/WFM Consultant.
By Rebecca Philp
How patient are your customers? Erlang A may have the answer