Per-Arne Karlsson is Technical Director APAC at Teleopti. His role today is divided between being Product Owner, responsible for how Teleopti’s Agent and Resource Planner tools work from a functional perspective and Senior Project Manager. Per-Arne joined Teleopti in December 2006 and has over 25 years’ experience in workforce management, customer services and sales, business development and leadership. In fact Per-Arne was one of the first Teleopti WFM customers!
By Per-Arne Karlsson
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers