Nicholas Brook
Nicholas Brook
I’ve been in the call centre industry for the last 20 years, working for companies such as BT, Marks and Spencer, Vodafone and Webhelp. My roles have been varied from Sales, Customer Care, Technical Support, Real-time, Planning and WFM deployment. I joined Teleopti in 2016 as a Project Manager and Consultant following on from my role at Webhelp deploying Teleopti into different areas of their operation. My previous experience leant itself greatly to my role within Teleopti as I have had multiple years’ experience using and deploying Teleopti in different ways to meet individual customer/client needs. Teleopti has such an amazing working culture along with a fantastic product and I get a great deal of satisfaction helping our customers use a 1st class product
wave background
Nicholas Brook
By Nicholas Brook

Real-Time Adherence – the art of smarter scheduling

May 8, 2019
Nicholas Brook
By Nicholas Brook

Count to 5 for perfect multi-channel forecasting

November 27, 2018
Nicholas Brook
By Nicholas Brook

How to avoid the 5 most common mistakes in forecasting

October 29, 2018
Nicholas Brook
By Nicholas Brook

7 Steps to Smarter Scheduling in Contact Centers

September 21, 2018
Nicholas Brook
By Nicholas Brook

Outsourced contact centers: 7 challenges and solutions

October 13, 2017
Subscribe to blog