Maureen is Head of Service Desk & Training at Teleopti. She used to work for one of our customers, MyTravel, as (among other roles) a resource manager so she knows the business from both "sides". In 2001 she joined Teleopti as a senior Change Management Consultant to use her experience in helping our customers getting the most out of Teleopti WFM. Since 2009 she is Head of Service Desk & Training where she heads up a team of engineers who take into consideration the consistent improvements necessary to meet customer demand for service, profitability and people satisfaction. She is also a big part of the fact that Teleopti has improved the average scores in the International Service Desk Institute (SDI) certification 7 years in a row.
By Maureen Lundgren Gomes
Adherence – from a strategic & employee perspective