Magnus Geverts
Magnus Geverts
Magnus Geverts is VP, Product Marketing and Management at Calabrio, having formerly been Chief Business Development Officer at Teleopti ahead of the Calabrio acquisition. He has more than two decades of experience in the Workforce Management and customer service space, working in a mix of roles and departments across the world, from RnD to consultancy through to business development. Magnus truly understands what goes into building an agile, innovative software company: strategies and partnerships for business success, product roadmap and development, and the supportive service that customers deserve. His product team at Calabrio is committed to lead the way in software that enables users, engages frontline employees and elevates the end-customer experience.
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Magnus Geverts
By Magnus Geverts

A 5-point plan for the new era of Customer Experience Intelligence

October 18, 2019
Magnus Geverts
By Magnus Geverts

Welcome to the new world of self-scheduling for frontline employees

October 3, 2019
Magnus Geverts
By Magnus Geverts

5 steps to supercharge your customer service with contextual intelligence

January 7, 2019
Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Magnus Geverts
By Magnus Geverts

What does ‘uberization’ mean for today’s contact center?

December 5, 2016
Magnus Geverts
By Magnus Geverts

Turn on the trust to deliver outstanding customer service

December 1, 2016
Magnus Geverts
By Magnus Geverts

The evolution of WEM: goodbye traditional operational management – hello engaged, well-managed employee

September 30, 2016
Magnus Geverts
By Magnus Geverts

The customer journey revisited – three tips for achieving customer value and growth

August 19, 2016
Magnus Geverts
By Magnus Geverts

Proven right again – the customer comes first!

June 22, 2016
Magnus Geverts
By Magnus Geverts

Chatbots – the next step in the evolution of the contact center

June 9, 2016
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