Magnus Geverts
Magnus Geverts
Magnus Geverts is head of Business Development at Teleopti. He has two decades of experience from Workforce Management as a Consultant, Head of Development, Head of Marketing and Head of Global Sales for Teleopti, a market leader in Workforce Management solutions. In 2010 he relocated to New York where he successfully built up Teleopti operations in both North and South America before moving back to Teleopti’s Swedish headquarters to take responsibility for product management, marketing and strategic partnerships. With customers in over 80 countries, Teleopti leads the way in optimization technologies using employee involvement as a catalyst to improve performance.
wave background
Magnus Geverts
By Magnus Geverts

5 steps to supercharge your customer service with contextual intelligence

January 7, 2019
Magnus Geverts
By Magnus Geverts

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

July 26, 2018
Magnus Geverts
By Magnus Geverts

What does ‘uberization’ mean for today’s contact center?

December 5, 2016
Magnus Geverts
By Magnus Geverts

Turn on the trust to deliver outstanding customer service

December 1, 2016
Magnus Geverts
By Magnus Geverts

The evolution of WEM: goodbye traditional operational management – hello engaged, well-managed employee

September 30, 2016
Magnus Geverts
By Magnus Geverts

The customer journey revisited – three tips for achieving customer value and growth

August 19, 2016
Magnus Geverts
By Magnus Geverts

Proven right again – the customer comes first!

June 22, 2016
Magnus Geverts
By Magnus Geverts

Chatbots – the next step in the evolution of the contact center

June 9, 2016
Magnus Geverts
By Magnus Geverts

Top 2016 Trend & Goal of WFM: Efficiency & Productivity

February 12, 2016
Magnus Geverts
By Magnus Geverts

WFM in an omni-channel world

April 17, 2015
Subscribe to blog