Kanogo is a Presales Engineer at Teleopti. He has spent his professional career in different business verticals realizing that some of the basic business requirements are universal, like the understanding that change is a constant. The readiness to manage that change and the people affected by it, is key to business success in any organization. The value the combination of change management and workforce management (WFM) brings is very clear and very real to Kanogo and the correlation between the two is what he thinks is the most important aspect of his work. Helping customers understand the value of workforce management and the business value that can be achieved.
By Kanogo Njuru
Centralized or de-centralized WFM: 5 ways to strike the perfect balance