Hussein Kamel
Hussein Kamel
Hussein has spent over 14 years of his career in different senior managerial positions in the contact center industry, with 10 of them managing or having resource planning/WFM teams reporting into him. He has worked within captive call centers like Vodafone Egypt, with Global outsourcers like Xceed contact center as well as Stream Global services serving client programs like Microsoft XBOX. For Oracle, Cisco, Netgear, SiriusXM, Tomtom, amongst other multinational companies, he has managed WFM/Resource planning, budgeting, Quality Assurance, training and operations. Hussein was also a senior consultant with Xceed professional services which was the COPC implementation partner in the Middle East region.
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Hussein Kamel
By Hussein Kamel

Reflections on managing Average Handling Time (AHT).

May 23, 2017
Hussein Kamel
By Hussein Kamel

Beyond the Silo: You are not alone

December 11, 2015
Hussein Kamel
By Hussein Kamel

Importance of WFM from COPC perspective

September 25, 2015
Hussein Kamel
By Hussein Kamel

WFM evolution …not revolution!

September 4, 2015
Hussein Kamel
By Hussein Kamel

Tips on planning for the long term

June 15, 2015
Hussein Kamel
By Hussein Kamel

Neither Avatar nor Terminator: WFM automation somewhere in the middle

April 10, 2015
Hussein Kamel
By Hussein Kamel

Get your agents on board

December 19, 2014
Hussein Kamel
By Hussein Kamel

Forecasting: Measure twice; cut once

October 28, 2014
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