Dick Bucci
Dick Bucci
Dick Bucci is Principal of Pelorus Associates where he specializes in contact center technologies. He has authored 16 in-depth market research reports on workforce optimization applications and numerous articles and white papers. Prior to founding Pelorus Associates in 2004 Dick was a senior sales and marketing executive with leading telecommunications vendors and value-added resellers. He has over 30 years of experience in the telecommunications industry and is one of the most widely published and widely quoted analysts in the contact center industry. Dick has bachelors and master’s degrees in business administration. Pelorus Associates is in Charlottesville, Virginia www.pelorusassoc.com
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Dick Bucci
By Dick Bucci

Guest Blog: Five important trends impacting customer service today and into 2019

December 13, 2018
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