Dennis Müllert
Dennis Müllert
Dennis David Müllert is the Director of Business Development for Teleopti, LATAM region. In this role he is responsible for the strategic planning and positioning of Teleopti’s Workforce Management and Planning system from a business solution approach. Dennis oversees the strategic execution and success of Teleopti in the region while liasing with Engineering, Sales, Company leadership, Channels, and Marketing to help drive brand recognition as well as product additions and enhancements. Dennis has over 25 years of experience in contact center management and prior to assuming this role, he served contact center business leader, as well as contact center operational technology coach and consultant for various contact center software development firms. Dennis was also responsible for leading contact center business for Avaya and for Royal Caribbean International, one of the largest cruise lines in the world, where he participated in the definition of the selection processes and technology to streamline contact center operations.
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Dennis Müllert
By Dennis Müllert

Much more than meets the eye: Repercussions of unhappy contact center agents

October 20, 2017
Dennis Müllert
By Dennis Müllert

Go for a WFM offering with a free, open, flexible database!

September 1, 2017
Dennis Müllert
By Dennis Müllert

Calculating Your ROI for WFM Implementation

August 25, 2017
Dennis Müllert
By Dennis Müllert

Consultative approach to WFM drives long-term contact center success

June 2, 2017
Dennis Müllert
By Dennis Müllert

The latest & greatest in workload forecasting

May 12, 2017
Dennis Müllert
By Dennis Müllert

Digitalization, innovation, humanization – The times are changin’!

October 21, 2016
Dennis Müllert
By Dennis Müllert

Improve customer service & reduce agent turnover? Take on gamification!

September 2, 2016
Dennis Müllert
By Dennis Müllert

Live & breathe agent empowerment – get customer satisfaction to boot!

August 26, 2016
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