Debbie May is General Manager - Americas, of Silver Lining Solutions. The founder of workforce management giant, IEX Corporation, in 1988, Debbie pioneered workforce planning technologies and best practice for 24 years and was still at the helm of IEX Corporation when it was acquired by NICE Systems in 2006. Prior to joining Silver Lining in 2015, Debbie was General Manager, Enterprise WFO, NICE Systems.
Debbie holds a Master of Science (MS) from Southern Illinois University, Carbondale.
By Debbie May
Guest Blog: Offline activity scheduling – optimized or optimistic?