Dave Hoekstra
Dave Hoekstra
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
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Dave Hoekstra
By Dave Hoekstra

5 Things your WFM Team isn’t telling you

June 18, 2019
Dave Hoekstra
By Dave Hoekstra

Evaluating if the integration between your WFM & CX platform will be a big “Yes”

February 25, 2019
Dave Hoekstra
By Dave Hoekstra

Ways of empowering agents – what worked & didn’t work, and why

January 5, 2018
Dave Hoekstra
By Dave Hoekstra

The Simple ROI of WFM

September 9, 2016
Dave Hoekstra
By Dave Hoekstra

Part 3: Why do WFM projects fail? – And what to do?

May 25, 2015
Dave Hoekstra
By Dave Hoekstra

Part 2: Why do WFM projects fail? – And what to do?

May 15, 2015
Dave Hoekstra
By Dave Hoekstra

Part 1: Why do WFM projects fail? – And what to do?

May 8, 2015
Dave Hoekstra
By Dave Hoekstra

How to use your WFM to reduce your overtime

January 2, 2015
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