Connor Bourke
Connor Bourke
Connor Bourke is CEO of Optima WFM, a business process and consulting firm that is a pioneer in the field of WFM Managed Services. Optima provides clients from around the world with fully outsourced WFM services, as well as consulting and executive WFM recruitment. Optima are customers and vendors of Teleopti WFM. Prior to founding Optima, Connor spent 15 years in WFM management positions, leading teams in Australia, UK, India and the Philippines for Sitel, Teletech and Citi. Connor is currently based in Makati in the Philippines. To find out more about WFM as a Service you can visit Optima's website www.optimawfm.com or reach out to Connor on LinkedIn https://ph.linkedin.com/in/connorbourkeoptimawfm
wave background
Connor Bourke
By Connor Bourke

Guest Blog: A WFM Epiphany: Leaving the schedule police behind

September 15, 2017
Connor Bourke
By Connor Bourke

Guest Blog: 22 signs you need a (new) WFM solution

March 17, 2017
Connor Bourke
By Connor Bourke

Guest Blog: The managed services model – A revolution for the contact center industry

January 5, 2017
Subscribe to blog