Carlos Muñoz
Carlos Muñoz
Carlos Muñoz is Teleopti’s Global Director of Sales Engineering. With nearly two decades of Workforce Management / Contact Center Operations experience, Carlos has run WFM operations for Fortune 50 companies where he developed expertise in capacity planning, OpEx/staff budgeting as well as WFM organization design and implementation. Since joining Teleopti in 2013, Carlos has leveraged his know-how to help scores of some of the most well-known and successful companies in the world with WFM solution deployments and consulting engagements. Today, his team is responsible for cultivating relationships with potential clients; serving as trusted advisers, demonstrating WFM acumen and helping organizations in their evaluations of WFM solutions.
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Carlos Muñoz
By Carlos Muñoz

Turning customer journeys into profitable journeys

December 19, 2018
Carlos Muñoz
By Carlos Muñoz

Tortoise or hare – which one best describes your contact center?

October 5, 2018
Carlos Muñoz
By Carlos Muñoz

Measuring & Managing KPIs – Not One Size Fits All

April 5, 2018
Carlos Muñoz
By Carlos Muñoz

Elton John’s odd lyrics – or importance of clear message delivery

February 20, 2015
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