Blair McGavin
Blair McGavin
Blair is a capacity planning geek! With his 25 years of experience in Service Industry Operations; WFM and Capacity Planning he loves the data and modeling and is constantly trying to answer "why"? Blair views forecasting, capacity planning, WFM strategic planning and financial analysis as one discipline - one big puzzle. He joined Teleopti Inc. in 2015 as a Senior WFM Consultant based in Denver.
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Blair McGavin
By Blair McGavin

Capacity Planning – Its Importance and Getting It Right

June 15, 2016
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