Blair is a capacity planning geek! With his 25 years of experience in Service Industry Operations; WFM and Capacity Planning he loves
the data and modeling and is constantly trying to answer "why"?
Blair views forecasting, capacity planning, WFM strategic planning and financial analysis as one discipline - one big puzzle.
He joined Teleopti Inc. in 2015 as a Senior WFM Consultant based in Denver.
By Blair McGavin
Capacity Planning – Its Importance and Getting It Right