Ben Willmott
Ben Willmott
Ben works with customers to help them realise the full potential of their resource planning operation through product use and process optimisation, helping to build business cases for integrations and other change in the contact centre. Ben has been working with Teleopti WFM for over a decade, in a variety of role from Support to Implementation and Pre-sales engineering and has a background in wider contact centre software solutions.
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Ben Willmott
By Ben Willmott

5 Ways to strike the right balance: Occupancy and Shrinkage

August 23, 2019
Ben Willmott
By Ben Willmott

Three ways to leverage Workforce Management and drive ROI

July 6, 2018
Ben Willmott
By Ben Willmott

Customer Service in the Next 5 Years – It’s all about Value and Experience

August 18, 2017
Ben Willmott
By Ben Willmott

Welcome to our world of empowering Workforce Management!

October 7, 2016
Ben Willmott
By Ben Willmott

New Term – New Customers

September 23, 2016
Ben Willmott
By Ben Willmott

Back to School – prepare now to nurture tomorrow’s budding customer service professionals

September 16, 2016
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