Alex O'Donovan
Alex O'Donovan
Alex O’Donovan is a Workforce Optimisation consultant at Business Systems, tasked with sharing his expertise in contact centre resource planning as well as technical infrastructure challenges and needs. Working in a variety of contact centre planning roles since 2000, Alex is a workforce optimisation expert, working for organisations such as The Financial Conduct Authority, Virgin Media and American Express, helping customers achieve a tangible ROI from their technology whilst also building a culture of success within their organisation.
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Alex O'Donovan
By Alex O'Donovan

Guest Blog: One of the biggest contact centre challenges and how to fix it

December 7, 2018
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