wave background
Rebecca Philp
By Rebecca Philp

Agent Preferences vs. Shift Bidding – Which to Choose?

June 21, 2017
Per-Arne Karlsson
By Per-Arne Karlsson

Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers

June 12, 2017
Dennis Müllert
By Dennis Müllert

Consultative approach to WFM drives long-term contact center success

June 2, 2017
Subscribe to blog