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Magnus Geverts
By Magnus Geverts

The evolution of WEM: goodbye traditional operational management – hello engaged, well-managed employee

September 30, 2016
Ben Willmott
By Ben Willmott

New Term – New Customers

September 23, 2016
Ben Willmott
By Ben Willmott

Back to School – prepare now to nurture tomorrow’s budding customer service professionals

September 16, 2016
Dave Hoekstra
By Dave Hoekstra

The Simple ROI of WFM

September 9, 2016
Dennis Müllert
By Dennis Müllert

Improve customer service & reduce agent turnover? Take on gamification!

September 2, 2016
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