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Mervyn Lim
By Mervyn Lim

Agent satisfaction vs. agent engagement – promoting the latter

January 30, 2015
Mattias Engblom
By Mattias Engblom

Frequent upgrades make for better products

January 27, 2015
Robin Karlsson
By Robin Karlsson

Gaining user experience for improving business software

January 16, 2015
Dave Hoekstra
By Dave Hoekstra

How to use your WFM to reduce your overtime

January 2, 2015
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