Customer FAQ

What is Insights?

Insights is a cloud-based reporting feature that can be added to a Teleopti installation. It provides users with interactive analysis of data through dynamic dashboards and reports while enabling drill-down capabilities to the existing WFM data structure.

How is Insights used?

Insights can be used to create, maintain and update dashboards and reports of your WFM data. Reports can be created from scratch or can be built using included templates.

What technology is behind Insights?

Insights is powered by Microsoft’s PowerBI technology. Power BI is a business analytics service that delivers insights to enable fast, informed decisions. Power BI transforms data into stunning visuals that can be shared with colleagues easily.

  • Visually explore and analyze dataall in one view.
  • Collaborate on and share customized dashboards and interactive reports.

How can we get Insights in our Teleopti deployment?

Contact your account manager for details.

Read more about Insights