Focus Scheduling, 1 day

Target Group:
Resource Planners

Content:
To make the best possible use of agents’ skills and work hours.
To learn more alternative way of using scheduling.

• Handle Preferences
• Optimization
• Detailed scheduling
• Block Scheduling
• Review of Work Time Types
• Changing shifts
• Day Off Planner

Prerequisites:
Teleopti CCC Basic Training

Where:
Classrooms/Webex or On Site

Trainer:
Training is held by a Trainer from Teleopti AB