Free Webinars

This webinar aims at making contact centre managers understand that decisions around adherence has an impact on the forecasted need and attrition, team leader administration and the perceived stress of the agents. Therefore it is important that you escalate decisions around adherence to a strategic level within the organization.

This webinar introduces Workforce Management for the manager of the call centre, to support you in identifying processes where your call centre can improve.

This webinar is pre-recorded. Register to view.

Lowering Average Handling Time while keeping customers happy is one of the top challenges of almost every call center. In this webinar we will show how ZOOM QM Suite can help you achieve that.

This webinar is pre-recorded. Register to view.

With SkillsPlanner and Teleopti CCC you can automatically plan, schedule and manage training plans for even the largest workforces. The software blends target service levels and agent, trainer and training room availability to deliver optimal classroom and e-learning training schedules and programme coaching and 'one-to-one' sessions.

This webinar is pre-recorded. Register to view.

Learn how companies by improving the processing experience as part of the total customer experience, can achieve improved levels of productivity, operational efficiency and customer satisfaction with reduced operational costs.

This webinar is pre-recorded. Register to view.

In this webinar you will learn how to better match resources to the forecasted demand, find which improvements are achievable with varying levels of scheduling flexibility. See examples of operational improvements being achieved by customers with Teleopti CCC.

This webinar is pre-recorded. Register to view.

This webinar aims at giving call center managers insight into the latest trends and best practice in employee empowerment.

This webinar is pre-recorded. Register to view.

An accurate and reliable forecast is the foundation of any good staffing plan. If you don´t know what workload to expect, your efforts to calculate staff numbers and create your schedule plans would be a wasted effort.

This webinar is pre-recorded. Register to view.

Teleopti invites you to attend a free of charge webinar where you can experience the power, flexibility and ease of use of Teleopti CCC.

This webinar is pre-recorded. Register to view.

CallPoint is a multilingual call centre and Business Process Outsourcing (BPO) provider. Nina Kokorska, Reporting & Planning Manager at CallPoint will talk about the operational improvements and the benefits gained via implementation of WFM solution the Teleopti CCC.