Schedule Optimisation
More adaptable optimisation
To create your optimal schedule Teleopti CCC utilises the forecast data, agents’ individual skill profiles, work schedules, and their preferences regarding working hours.
You’ll also find that the optimisation function has unique features and no other solution on the market considers all your variables as efficiently as Teleopti CCC. As a result your schedules will consistently meet your customer’s demand! In Teleopti CCC the optimisation remains accurate whether you are scheduling for a short interval on the same day or for weeks or months in advance. If the unexpected does arise, Teleopti CCC takes the new circumstances into consideration automatically and immediately provides you with a new optimisation.