Product Overview
Teleopti CCC is a world class Workforce Management solution that encompasses all that you need to plan for your contact centre. Our base package includes all the tools to manage your staff, forecast demand accurately, schedule automatically, report, and IMPROVE!
Teleopti CCC base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting.
There are also numerous options to further tailor Teleopti CCC into your contact centre. These include real-time tools, more agent self-service, WFO integration, payroll integration & 3rd party add-on modules.
More information can be found using the menu on the left hand side.
