Intraday Management
Teleopti CCC offers brand new Intraday Management functionality in an all-in-one easy to access screen. The new Intraday Manager screen will offer clear views to key real-time and historical information, making sure your management and real-time statistics staff are always up to date.
From the Intraday Manager you can set alert thresholds, monitor real-time stats, re-optimise shifts, and view forecasted values vs. actual values.
Using the SMS schedule change notification tool agents can be kept up to date regarding schedule changes. If an agent is not at work, but you needed to change their schedule for the following day(s) you need to notify them! Using the SMS schedule change notification tool the appropriate agents will be informed of the changes to their schedule.