Forecasting
Teleopti CCC offers you one of the most powerful forecasting tools on the market
You choose the timescale! Whether you want to know what is needed over the next few intervals, next few hours or next year – you’ll receive an accurate, well-informed answer. That means you can take seasonal variations, market trends, campaign periods and other long-range factors into consideration in your planning.
Teleopti CCC operates together with your contact centre solution to provide you with historical data broken down into appropriate interval lengths, e.g. telephone calls, e-mails and chat sessions, as well as face to face interactions.
Teleopti CCC now has Customer Based Forecasting for businesses that are going through rapid growth or going through other major changes. In these situations it is often better to forecast based on your existing customer base rather than historical call volumes.
The Teleopti CCC forecasting tools allow you to manage your multi-site set-up more flexibly than before. You can now forecast centrally and then distribute the workloads to different sites or outsourcers. These splits can even be defined down to an intraday level.